Shipping & Returns
Shipping and Returns Policy:
Thank you for choosing The Finer Pieces for your online shopping needs. We strive to provide a seamless shopping experience and exceptional customer service. Please familiarize yourself with our shipping and return policy below:
-We do not ship furniture outside of Jamaica.
- For all other items, we offer shipping within the continental United States, Jamaica, Canada and the Caribbean. Please contact us if you need to ship outside the countries listed above.
- Your order will be processed and shipped within 1-10 business days after payment is received.
- The estimated shipping time is between 5 to 14 business days, depending on your location and product availability.
- We will provide you with a tracking number once your order has been shipped, allowing you to track the progress of your package.
- We want you to be completely satisfied with your purchase from The Finer Pieces. If you're not entirely happy with your order, we offer a hassle-free return process.
- Please contact our customer support via email at firstname.lastname@example.org within 5 days of receiving your order to initiate a return.
- We kindly request that you provide your order number and a brief explanation of the reason for the return in your email.
- Once we receive your return request, our customer support team will guide you through the necessary steps to complete the return process.
- Items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact.
- The customer is responsible for the return shipping costs unless the return is due to a defective or incorrect item received.
- We recommend using a trackable shipping method to ensure the safe return of your items.
- Upon receiving the returned items, we will inspect them for any damage or discrepancies.
- Refunds will be processed within 7 business days after we receive and approve your return.
- If you're eligible for a refund, it will be issued to the original payment method used for the purchase.,
Please note that the following item Is not eligible for return:
- Digital download
If you have any further questions or concerns regarding our shipping and return policy, please don't hesitate to contact us via email. We value your satisfaction and will do our best to assist you promptly.
The Finer Pieces Team